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Sony Mobile Communications AB (“Sony Mobile”) is the Sony Mobile group company acting as the data controller in connection with any personal information collected or received by Sony Mobile arising from your use of any Sony Mobile products, services, applications, websites (including any e-commerce stores) and contact centres made available to you.
This Policy explains the types of information that we may collect and hold, how that information is used and with whom the data is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
Please note that other companies in the Sony group are responsible for their respective data processing activities in connection with other Sony products and services. These Sony group companies may have their own privacy policies, which are generally available from the relevant websites for those products and services.
Click on the relevant section heading to expand that section:
1. Information that we collect
2. How Sony Mobile uses the information that you provide or which it collects
3. Sharing information about you
4. Linked Sony accounts (“One Sign In”)
5. International transfers of your information
6. Marketing communications
7. Security of your personal information
9. Access to your information and your rights
10. Links to third party sites
11. Children’s privacy
12. California Residents Privacy Rights Notice
13. Notice for Australia Residents
14. Notice for New Zealand Residents
15. Notice for Malaysia Residents
16. Notice for Singapore Residents
17. Contact us
What personal information does Sony Mobile collect and where does this information come from?
Sony Mobile may collect information about you in several different ways. Please take care when submitting information to us, particularly when completing free text fields or uploading content, documents and other materials. Some of our services are automated and we may not recognise that you have accidentally provided us with incorrect or sensitive information.
How does Sony Mobile use your personal information?
Sony Mobile may use the information you provide or which it collects for a wide range of purposes, including:
How is information about you shared within Sony and with 3rd parties?
When acting as our authorised data processors, our service providers (including Sony group companies) are required to only process data in accordance with our instructions, in line with this Policy, and are subject to appropriate confidentiality and security obligations.
Please be aware that any content and links that you share via Sony Mobile’s applications and services might, for instance, be forwarded by your recipients to others. You should always exercise discretion when using such applications and services.
We ask our users to take responsibility for protecting their own privacy online and to also respect the privacy of others. Participants in any communities, forums and message boards are prohibited from disclosing their own personally identifying information other than their own online IDs. Disclosure of phone numbers, addresses, age or other personally identifying information that may breach someone else’s privacy is prohibited. Encouraging or asking users to publicly disclose their personally identifying information is also prohibited.
What are linked Sony accounts and how are they used?
Your accounts for different Sony applications and services can be linked together so you can use the same sign in details (email address and password) to access them all (“One Sign In”). Other basic account details are also synchronised across your linked accounts, so you can more easily manage your accounts.
However, Sony group companies may generally use information relating to your linked Sony accounts for the following purposes:
In the event that you wish to cancel or terminate some or all of your linked accounts, you will need to follow the account cancellation process for each individual service or account you wish to cancel. It will not be possible for you to cancel some or all of your linked accounts by contacting just one Sony group company. Each Sony group company can only process and action account cancellation requests for their own particular services.
How does Sony Mobile transfer information about you to other countries?
Sony Mobile is part of the Sony group, which is a global organisation. For the purposes explained in this Policy, your information (including your linked account details – for more information about linked Sony accounts, see the “Linked Sony accounts” section 4) may be transferred to Sony group companies (including service providers operating on their behalf) and other third parties in countries which do not have the same level of data protection laws as those in the country where you are located. Each of those Sony group companies (and their authorised data processors) will however comply with Sony Mobile’s internal policy relating to processing of personal data which complies with the key data protection principles of fair handling of personal data and ensuring adequate level of protection of personal data.
How does Sony Mobile use your personal information to send you marketing communications and how can you change your marketing preferences?
When you provide us with contact details, such as when you purchase a product, contact our customer support call centres or create an account for one of our services, you may be given the opportunity to opt-in to (or in certain cases where applicable law allows, opt-out of) receiving various newsletters and other communications from Sony Mobile and/or other Sony group companies. These communications may include, for instance, details about the latest Sony products and services, including upgrades and special offers in which you may be interested.
You can change your marketing communication preferences at any time:
Please note that we may occasionally send you important information (including via email) about Sony Mobile products and services that you are using or have used including essential software updates, changes to applicable terms and conditions and/or other communications or notifications as may be required to fulfil our legal and contractual obligations to provide warranty or after sales repair services.
These important product and/or service communications are not affected by your marketing communication preferences.
How does Sony Mobile protect your personal information and what can you do to protect yourself?
What are cookies and how are they used?
Our websites use industry-wide technologies, such as “cookies”, to collect information about the use of our websites and email communications. For instance, these technologies may tell us which visitors clicked on key elements (such as links or graphics) on a website or email and recognise your browser the next time you visit our websites.
Cookies allow us to customise your experience to better match your interests and preferences, or to simply facilitate your signing in to use the services. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies or receive a warning before a cookie is stored. However, if you block or erase cookies, we may not be able to restore any preferences or customisation settings you have previously specified, and our ability to personalise your online experience would be limited. Please refer to your browser instructions to learn more about these functions.
How can you access your personal information and what are your rights?
If you would like a copy of the personal information that we store about you in our customer databases, please contact us using the details given in the “Contact us” section below. You may be asked to provide some proof of identification so that we can verify that it is you making the request. We reserve the right, subject to applicable law, to charge a fee (subject to any cap on fees as required by applicable law) for inspection of your personal data held by us.
This is in addition to your legal rights, including the right to access a copy of your personal information, the right to request the deletion or updating of any inaccurate personal data and the right to object, in some cases, to our processing of your personal data. You can exercise these rights by contacting us using the details given in the “Contact us” section below.
We will only retain your personal data for as long as is reasonably necessary for the various purposes set out in section 2 above or to otherwise comply with any applicable laws and regulations concerning the mandatory retention of certain types of information relating to our customers and/or any commercial transactions with them. Should any personal data held by us no longer be required by us for any of the purposes set out in section 2 above “How Sony Mobile uses the information that it collects”, we undertake to take reasonable steps to destroy or de-identify any personal data after a reasonable period of time has elapsed.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may contact your local data protection authority.
Some of our websites may contain links to other third party websites that are not operated by Sony Mobile, including websites operated by other Sony group companies.
While Sony Mobile tries to link only to sites that share Sony Mobile’s high standards and respect for privacy, we are not responsible for the content, security or privacy practices of those third party websites. We strongly encourage you to view the privacy and cookie policies displayed on those third party websites to find out how your personal information may be used.
Sony Mobile considers a child to be anyone under the age of 16. We do not knowingly seek or collect personal information from or about children in contravention of any applicable laws and regulations.
If Sony Mobile becomes aware that personal information that has been submitted to it relates to a child in contravention of any applicable laws and regulations, Sony Mobile will use reasonable efforts to:
Any parent or guardian with queries regarding our processing of personal information relating to their child should contact us using the details provided in the “Contact us” section.
California residents have the right to receive: a) information identifying any third party company(ies) to whom Sony Mobile may have disclosed, within the past year, personal information pertaining to you related to direct marketing purposes; and b) a description of the categories of personal information disclosed. Please email your request to Contact us
“Do Not Track” Signals. Your browser settings may allow you to automatically transmit a so called “Do Not Track” signal to websites and online services you visit. Sony Mobile currently does not alter its practices when it receives a “Do Not Track” signal. More information is available at http://www.allaboutdnt.com. Also note that third parties may collect personal information about your online activities over time and across different websites when you visit our websites or other online websites and services.
In relation to Section 5 “International transfers of your information” above, we will disclose your personal information to parties in a number of countries, including Singapore, New Zealand, the United States of America, Japan, the United Kingdom, Sweden and Belgium. From time to time we will need to disclose your personal information to parties in other countries not on this list. This will be on an ad hoc or case by case basis and for the purposes for which we collected your personal information.
Complaints: If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia). We will deal with complaints as follows:
Nothing herein shall limit the rights of customers under the Privacy Act 1993. All instructions regarding your data and queries from you will be followed up and answered by us as soon as possible.
A data subject has the following rights under the Act:
Sony Mobile will generally be able to respond to such queries and/or requests within 30 days.
If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, Sony Mobile may not be able to continue to provide its products and/or services to you.