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Xperia™ X10US

Tips, help and answers to your questions. – Browse topics below.

Reset the screen unlock pattern

If the incorrect screen unlock pattern is entered five times in a row, the phone is locked.

Note: In order to reset the screen unlock pattern you need to have a registered Google™ account on your phone. If you don’t have a registered Google™ account on your phone, you must repair the phone software before tapping Forgot pattern.

To reset the screen unlock pattern by answering a security question:

  1. If entering the incorrect screen unlock pattern five times, wait for 30 seconds and then tap Forgot pattern?.
  2. Tap Answer question > Next.
  3. Enter the answer for the security question.
  4. Tap Unlock.

To reset the screen unlock pattern by entering Google account details:

  1. Tap Enter Google accounts details > Next.
  2. Tap the Username field and enter the phone registered Google™ account username.
  3. Tap the Password field and enter the phone registered Google™ account password.
  4. Tap Unlock.

To repair the phone software:

  1. On the computer: Open PC Companion 2.0.
  2. In the Support Zone application, click Start > Repair and follow the instructions on the screen.

Note: The installed software on your phone will be replaced, and all personal data stored will be lost.

Tip: If it is not possible to repair the phone software, please contact your Sony Ericsson Customer support.