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Transfer files using a USB cable

To transfer files from your phone to a computer:

  1. Connect the USB cable to the computer and the phone.
  2. On the phone: Select Media transfer.
  3. On the computer: Open My Computer. Your phone will be visible as a removable disk.
  4. Double-click the removable disk to find the specific folders where your files are stored.
  5. Drag-and-drop or copy-and-paste the files to the computer.
  6. Disconnect the phone from the USB cable.