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Software security

Sony Mobile Software Privacy and Security

Our global software privacy and security team is working hard to protect Sony Mobile’s products, services, and the confidentiality of customer information. We’re always willing to accept more help. We recognize the valuable role the research community and individual users play in enhancing our privacy and security, and we welcome the opportunity to partner with those actors.
The Sony Mobile Software Privacy and Security program accepts findings on vulnerabilities that could allow a potential attacker to compromise the integrity, availability, or confidentiality of Sony Mobile products, services, or information technology infrastructure. If you believe you’ve found a privacy or security vulnerability in a Sony Mobile product or service, we want to hear from you.
To submit a report, please e-mail it to

About SSO

Software Security Operations is a global team of experts with the primary goal of supporting Sony Mobile and its partners/customers with security and privacy matters in a timely manner. We can improve security/privacy and save costs for all parties involved if incidents are identified at an early stage. That’s why it is crucial to report possible Sony Mobile privacy or security incidents as soon as possible.
Everything included in a Sony Mobile product or service at delivery are assumed to fulfill the software security and privacy standards associated with the brand.

General support

If you have a problem not directly related to software security, such as downloading and installing updates, or if you need further assistance with your phone, please contact Sony Mobile Support.