Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Xperia™ S

Tips, help and answers to your questions – browse topics below.

How do I use the Face Unlock feature?

To set up the Face Unlock protection

  1. From your Home screen, tap the Application screen icon > Settings > Security > Screen lock.
  2. Tap Face Unlock, then follow the instructions in your phone to capture your face.
  3. After your face is successfully captured, set up screen lock Pattern or PIN as a backup method to unlock the screen.

Note: The Face Unlock feature is less secure than a screen lock pattern, PIN, or password. Someone who looks similar to you could unlock your phone.Tip: For best results, capture your face in an indoor area that is well lit but not too bright and hold the phone at eye level.

To unlock the screen using the Face Unlock feature

  1. Activate the screen.
  2. Look at your phone from the same angle you used to capture your Face Unlock photo.

Tip: If Face Unlock fails to recognise your face, you need to draw the backup pattern or PIN to unlock the screen.

To disable the Face Unlock protection

  1. From your Home screen, tap the Application screen icon > Settings > Security > Screen lock.
  2. Draw your backup screen unlock pattern or enter your PIN.
  3. Tap Slide.