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Tips, help and answers to your questions – browse topics below.

Update your software using PC Companion

Before you start the software update, you need to have PC Companion installed on your computer.

Note: If you install PC Companion on a PC running the Microsoft® Windows® 7 operating system, make sure that the AutoPlay setting is enabled.

To enable the AutoPlay setting on a computer running Microsoft® Windows® 7 operating system

  1. Click Start > Control Panel. In the search box, type “autoplay”, and then click AutoPlay.
  2. Mark the Use AutoPlay for all media and devices checkbox.

To install PC Companion

  1. Turn on your new Android™ phone and connect it to a PC using a USB cable.
  2. New phone: Tap Install to install PC Companion on the PC.
  3. Computer: If a pop-up window that appears notifies you about available PC Software, select Run Startme.exe.
  4. Computer: Click Install to start the installation and then follow the instructions to complete the installation.

Tip: PC Companion is also available for download from the PC Companion download page.

Note: If you have just installed PC Companion on a computer, disconnect and then reconnect your phone before downloading the software updates.

To update your phone software using PC Companion

  1. Start your phone and connect it to a computer using a USB cable.
  2. Computer: Wait a few seconds for PC Companion to start. If PC Companion doesn’t start automatically, you can start it from the start menu on the computer.
  3. Computer: In the Support Zone application, click Start, and then select the Phone Software Update option. Follow the instructions on the screen.

Note: Do not disconnect the USB cable when updating your phone as it can damage the content being transferred.