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Vivaz™ pro

Tips, help and answers to your questions – browse topics below.

Update Service does not detect my phone

Make sure you always use the supplied EC700 USB cable when connecting your phone to a computer.

If a USB disk is connected to the computer, Update Service will sometimes be unable to detect your phone. If this issue arises when you try to update your phone:

  • Remove all USB disks connected to the computer.
  • Restart the update.