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Mix Walkman™ phone

Tips, help and answers to your questions – browse topics below.

Unable to play or view a file

Check that your phone is compatible with the file format in order to play or view the file.

  • Your phone supports the following audio playback file formats: .aac, .3gp, .mp3, .mp4, .mid, and .amr.
  • Your phone supports the following image playback file formats: .bmp, .gif, .jpg, .png, and .wbmp.
  • Your phone supports the following video playback file formats: .3gp and .mp4.