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Mix Walkman™ phone

Tips, help and answers to your questions – browse topics below.

The display hangs or freezes

If the display hangs or freezes:

  1. Make sure that you don’t cover the proximity sensors located at the top of the display. The proximity sensor turns the touch screen off when your face touches the screen during a call. For example, if using a screen protector or cover to protect your phone display.
  2. Remove and replace the battery, then restart your phone.

Tip: When you replace the battery cover, make sure to snap it along the edges to make sure it properly fitted.