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Shopping support

Tips, help and answers to your questions – browse topics below.

How to cancel an order

When you buy from Sony Xperia™ Store you have 14 days to cancel your order, completely or partially, and get a full refund. This period will start the day after you receive your new item(s). You can use the product(s) and still get a refund assuming you handle it with care.

Note: If the product value is below 40 Euros you will have to pay for the return delivery. If you want to cancel your order, contact Sony Xperia™ Store Support. Make sure you have your order reference when contacting us so we can validate that you are entitled to cancel your order. For contact information, go to Contact us.